Cancellation & Refund Policy

Last updated on Jan 10th, 2024

At Shashi Sales And Marketing, we believe in assisting our customers to the best of our ability. Our cancellation and refund policy reflects our commitment to fairness and transparency.

Cancellation Requests

1. Cancellation Window

We consider cancellation requests if made within 24 hours of placing the order.

However, if the orders have already been communicated to vendors/merchants and they have initiated the shipping process, cancellation may not be possible.

2. Perishable Items

We do not accept cancellation requests for perishable items such as flowers and edibles.

However, if the delivered product's quality is unsatisfactory, we offer refunds or replacements.

Damaged or Defective Items

1. Reporting Damaged or Defective Items

If you receive damaged or defective items, promptly report the issue to our Customer Service team.

The request will be entertained once the merchant verifies the issue at their end.

Please report within 24 hours of receiving the products.

2. Product Discrepancies

If the received product does not match what was shown on our site or your expectations, notify our customer service team within 24 hours of receipt.

Our Customer Service Team will thoroughly investigate your complaint and make an appropriate decision.

Manufacturer Warranty

1. Products with Warranty

For products covered by a manufacturer's warranty, please refer any complaints directly to the manufacturer.

We encourage you to follow the warranty guidelines provided by the manufacturer.

Refunds

1. Approved Refunds

If a refund is approved by Shashi Sales And Marketing, it will be processed promptly.

The time for the refund to reach the end customer may vary based on payment methods and banking processes.

We appreciate your trust in Shashi Sales And Marketing. If you have any further questions or need assistance, feel free to reach out to us.